At Piano, we are willing to leverage Artificial Intelligence (AI) to enhance the functionality and efficiency of our Software-as-a-Service (SaaS) products. In doing so, we prioritize transparency, accountability, and compliance with all applicable regulations, including the European AI Act.
Transparency Commitments
-
Clear Communication: We ensure that our users are fully informed about the AI functionalities integrated into our SaaS products. This includes a clear identification when AI is used, as well as providing clear, accessible information on how AI is used, the benefits it brings, and any potential implications for user data and interactions.
-
Data Usage and Privacy: We are committed to protect user privacy and data security. Our AI features are designed to process data, when applicable, in compliance with the General Data Protection Regulation (GDPR) and other relevant privacy laws. Customers are informed about what data is used in line with the use of AI inside the products, and if personal data is used inside AI models, this meet the requirements signed within the Data Processing Agreement.
-
Bias Mitigation: The relevant team is actively working to identify and mitigate any biases in how we use AI models to ensure the quality of the outputs and the fair use of data. Our development processes include testing and validation before the release of the AI feature.
-
Accountability and Oversight: Our AI features are subject to an “Ethics-checklist” by design, so we can evaluate and ensure the operations fit to our internal compliance guidelines. Recommendations of improvement are shared with the dedicated stakeholders, and an escalation process exist if the recommendations are not implemented. The digital ethics team monitors the use of AI with the product stakeholders regularly.
-
Customer Control: We try to inform our customers as soon as possible when a new Piano AI feature will be released, so they can perform their internal assessment. As described above, all use of AI should meet by default the relevant regulations (AI Act, GDPR, …). Customers can request to deactivate most of AI features for their entire organization.
-
European AI Act: We are fully committed to complying with the European AI Act. This includes adhering to the requirements for high-risk AI features, ensuring transparency in our AI applications, and maintaining comprehensive documentation and records of our AI features operations and decision-making processes.
Ongoing Improvement
We continuously review and update our AI features and practices to reflect the latest technological advancements, regulatory requirements, and best practices in AI ethics and transparency.
For more information about our AI policies and practices, or if you have any questions or concerns, please contact us at privacy[@]piano.io