Why don't I see my ad?
If you don't see your ad from the Diagnostic Search or live site contact us. However, there are a few things that you can check beforehand. Some common reasons why your ad is not displayed are:
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Your ad blocker is on
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Turn off your ad blocker or whitelist the relevant page with your browser's ad blocker plugin.
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Date related
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Check that the running date for the Product is within range.
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Check that the Product Day Parting is within range.
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For CPM and Tenancy Campaigns check the flight dates are within range.
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Out of budget
Still having trouble ? Try our new step-by-step guide to fix 'My Ads are not showing' problems
Why have stats dropped to zero?
Stats are the end product of a long assembly line of processes, and so there is a long sequence of things which can go wrong in between a click occurring and the stats finally appearing. The first thing to check is that all relevant campaigns or ads are still active - campaigns may have go inactive due to using up their quota, etc. After checking this, if you believe any particular statistic is not appearing as it should, please contact us.
Why is there a difference between Cxense Advertising statistics and my third-party tracker?
Please see the Statistical Differences Between Cxense Advertising and Third-Party Systems page for details.