All emails are configured through the Email Manager. To begin, set up a custom template in the Master template layout. Identity Management emails don't send without a custom template. Below is a list of the Emails that Identity Management can send, and the use cases for them.
ID welcome email
This email is optional and is sent in the following cases:
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A user is created by the client via the Add new user button in the Piano dashboard (while DOI - Double opt-in - is disabled)
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API calls to
conversion/registration/create -
The user confirmed their email when Double opt-in is enabled
We don't send this email if a user registers by themselves on your website directly.
ID user created by publisher
This email is optional and is sent in the following cases:
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A user is created by the client via the Add new user button in the Piano dashboard
It contains a link to reset the user's password. Similar to the ID password reset request email.
ID password reset request
This email is optional and is sent in the following cases:
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A user resets their password
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A client clicks the "Reset password" option in the user's profile in the Piano dashboard
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A user created by the client attempts to log in for the first time
User registration
This email is optional and is sent in the following cases:
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User creation by the client via the API endpoint publisher/identity/register or publisher/user/register
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A user registers on your website
Not sent when the user is created during a user import by Piano.
Email confirmation
This email is mandatory when Double opt-in is enabled. This email is sent only when Double opt-in is enabled.
This email is sent in the following cases:
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A user is created by the client via the Add new user button in the Piano dashboard
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A user registers on your website
We don't send the email if a user registers via a social network when Double opt-in is enabled.