All email is configured through the Email manager. To begin, set up a custom template in the Master template layout. Identity Management emails don't send without a custom template. Below is a list of the Emails that Identity Management can send, and the use cases for them.
Piano ID welcome email
This email is optional, and is sent in the following cases:
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A user is created by the client via the Add new user button in the Piano dashboard (while DOI - Double opt-in - is disabled)
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API calls to
conversion/registration/create -
The user confirmed their email when Double opt-in is enabled
We don't send this email if a user registers by themselves on your website directly.
Piano ID user created by publisher
This email is optional, and is sent in the following cases:
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A user is created by the client via the Add new user button in the Piano dashboard
It contains a link to reset the user's password. Similar to the "Piano ID password reset request" email.
Piano ID password reset request
This email is optional, and is sent in the following cases:
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A user resets their password
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A client clicks the "Reset password" option in the user's profile in the Piano dashboard
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A user created by the client attempts to log in for the first time
User registration
This email is optional, and is sent in the following cases:
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User creation by the client via the API endpoint publisher/identity/register or publisher/user/register
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A user registers on your website
Not sent when the user is created during a user import by Piano.
Email confirmation
This email is mandatory when Double opt-in is enabled. This email is sent only when Double opt-in is enabled.
This email is sent in the following cases:
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A user is created by the client via the Add new user button in the Piano dashboard
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A user registers on your website
We don't send the email if a user registers via a social network when Double opt-in is enabled.