A social account can lose authorization for a few of reasons:
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The user who authorized the account has had their permission levels changed on the social network.
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The user who authorized the account changed their personal Facebook password or the social network account password was changed.
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Facebook or the social network ran a general rolling de-auth process across their platform to mitigate spam accounts wrongfully using third parties. This rarely happens but does happen.
Note: Linkedin and Threads both require reauthorization every 60 days as a general rule.
In order to successfully reauthorize your social accounts, you MUST be an admin in Socialflow and have the proper permissions to the social account.
Then navigate to Settings / Application / Social Accounts and click either the Reauthorize button or the circular arrow to the right of the affected social account to trigger the reauthorization process. You'll see a prompt pop up that should guide you.
Having Trouble?
Often, with Facebook in particular, the last authorized FB Page will be stored as the only social account available to reauthorize. If you see an "Edit Settings" button on the first Facebook pop up window, you can click that to reset the list of available social accounts to reauthorize and find the page you are trying to reauth.
If you continue to have any trouble reauthorizing, it's best to contact support@piano.io to assist over email, or your Client Success Manager to schedule a brief troubleshooting session over screenshare.