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Cookies & Consent

Piano puts all values that we can place on the user's browsers into 3 categories:

  • Mandatory - disabling these items will cause the system to break

  • Essential - disabling these items will allow the system to operate, but with major restrictions

  • Optional - disabling these items does not affect the functionality of the system in a major way

Each Piano product may operate in 3 consent modes:

  • opt-in - all data will be saved

  • essential - only essential and mandatory cookies will be saved

  • opt-out - only mandatory cookies will be saved

More detailed information about the Consent Management for Piano cookies is available here.

The following points apply:

  • With a full opt-out, users still receive mandatory cookies.

  • There are three cross-product cookies. One of them tracks consent.

  • Once an end user opts out, the cookies they have from before are deleted.

  • The Piano products store consent via the cookies mentioned on this page, none of them provide information to your customer support team in the dashboards.

  • IP filtering should not be affected by consent status.

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