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How to avoid a timeout for the Piano API endpoint /publisher/user/search

When using the API /publisher/user/search you’re likely to receive a timeout when calling the endpoint with a higher limit, due to the size of data being returned (incl. custom fields).

In this case, we recommend using the user report endpoint available at publisher/export/create/userExport​. It’s possible to actually export a total result and there is no need to set a limit.

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