As a client, you have the capability to update a user's password directly in the Piano dashboard. This feature provides flexibility and convenience for managing user access without relying on the conventional password reset email.
Note: To ensure security, the option to update user passwords in the dashboard is configurable. Please reach out to Piano Support at support@piano.io to activate this feature, as by default, it is not enabled.
Additionally, changing a user's password in the dashboard will terminate all active sessions for that user, enhancing security measures.
Follow these steps to reset a user's password in the publisher dashboard:
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Access User Dashboard:
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Log in to the publisher dashboard and search for the relevant user record under the Users tab.
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Initiate Reset:
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Click on the "Reset Password" option.
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Select Reset in Dashboard:
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Choose the "Reset in Dashboard" option.
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Generate New Password:
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Now you can manually input a new password. A new secure password can be automatically generated if your browser supports this feature.
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Confirm New Password:
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Confirm the new password and click "Reset" to update the user's password.
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The password is changed without sending an information email to the end user. The password would need to be shared by your customer service agents.
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If end-user notification is required, the standard password reset via email should be triggered by selecting "Resend via email" in Step 3 above.
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The password must not exceed 72 characters.