How Do I Reset My Password to the Piano Dashboard?

1. Password reset flow

Follow these steps to reset your password:

1. Go to your Piano dashboard login page (see the regional URLs below).

2. On the login page, click Forgot your password? or Forgot password?

3. Enter the exact email address associated with your account and select Continue.

4. Check your email inbox for a message from Piano titled "Reset your password." If you don't receive it, see Email delivery troubleshooting.

5. Open the email and click the password reset link.

   • The link is valid for 24 hours and is single-use.

   • Always click the most recent link if you receive multiple reset emails.

6. Follow the prompts to set your new password.

   • Choose a password that meets your organization's security requirements.

   • Password requirements typically include a minimum of 8 characters, uppercase and lowercase letters, numbers, and symbols.

7. After setting your password, sign in via your Piano login portal.

2. Regional dashboard login URLs

Piano has different dashboard login URLs depending on your region for Piano Composer, Identity Management and Piano Management + Billing. Use the correct URL for your setup:

If you're unsure which URL to use:

• Check your invitation email or account documentation.

• Ask your organization's Piano administrator for your login URL.

• Start with the URL closest to your region. If that doesn't work, try the US URL as a fallback.

3. Understanding link expiration

Password reset links and account activation links are single-use and expire after 24 hours.

If your link has expired:

• You don't need to contact Support.

• Return to the login page and request a new reset link via Forgot password?

• A new 24-hour link will be sent to your email.

4. Email delivery troubleshooting

If you don't receive the password reset email, work through these steps.

4.1 Basic checks

1. Check your spam, junk, and promotions folders. Password reset emails sometimes end up there.

2. Confirm you entered the exact email address. The address you enter must match exactly what your account uses (case-sensitive in some scenarios).

3. Wait up to 10 minutes and check again. During peak times, email delivery may be delayed.

4. Search your email for messages from the piano.io domain with subjects like "Reset your password" or "Unlock your Piano account."

4.2 Verify your account status

• Password reset emails are only sent to active accounts, not deleted or deprovisioned ones.

• If your account has been flagged or deprovisioned, you may not receive email.

• If your account is marked Bounced or Rejected, there's a delivery issue preventing emails from reaching you. See Advanced email status interpretation below.

4.3 Ask your IT team to allowlist Piano domains

• Request that your IT or email security team allowlist emails from Piano.

• Piano sends emails from these domains: @piano.io.

• Ask them to check server-side quarantine logs. Mail may be trapped there instead of in your junk folder.

• Ensure your mailbox is active and has available storage space. Full mailboxes reject incoming email.

4.4 Browser configuration

• Clear your browser cache and cookies for Piano's login site, or try a private or incognito window.

• Ensure third-party cookies are enabled in your browser.

• Temporarily disable ad blockers and script blockers. These can interfere with email delivery or the reset page itself.

• Try a different browser or different device if possible.

4.5 Special circumstances

If you're using Sandbox for testing:

• In many Sandbox environments, password reset emails are not sent externally.

• Users in Sandbox typically use the Forgot password flow to set their password manually rather than receiving email.

If your organization uses SSO:

• SSO-managed accounts typically don't receive password reset emails.

• See the SSO users section below.

5. Advanced email status interpretation

If you have access to administrative dashboards or work with Piano Support, the following email statuses provide clues:

6. SSO users: reset via your Identity Provider

If your organization uses Single Sign-On (such as Google Workspace, Microsoft Azure AD, or Okta):

• Piano doesn't manage your password for SSO-enabled accounts.

• You typically won't receive password reset emails from Piano.

• To change your password, use the Sign in with SSO button on the Piano login page and authenticate through your organization's Identity Provider (IdP).

• Contact your organization's internal IT or access management team if you need to reset or change your SSO password. They manage password changes through the IdP, not Piano.

If you need access to Piano but can't authenticate via SSO, contact your internal IT or access management team. They can grant you access through your organization's IdP.

7. Locked account recovery

If you've attempted to log in with incorrect credentials multiple times, your account may become locked.

When an account is locked:

1. You'll receive an "Unlock your Piano account" email.

2. Check your email (including spam and junk) for this unlock email.

3. Click the link in the email to unlock your account.

4. You can then use the Forgot password flow to set a new password.

Alternative: Using the Forgot password flow can also unlock a locked account, allowing you to set a new password and regain access.

8. Invitation vs. password reset: what's the difference?

Understanding the difference helps you know what to expect:

9. Browser requirements

For successful password resets, ensure the following:

To clear cache and cookies:

• Use Ctrl + F5 (Windows/Linux) or Cmd + Shift + R (macOS) for a hard refresh.

• Or use a private or incognito window to bypass cached data entirely.

10. What if you still can't reset your password?

If you've tried the troubleshooting steps above and still can't reset your password:

1. Confirm you're using the correct dashboard login URL for your region (US, EU, AP, or AU).

2. Try a different browser (Chrome is recommended) to rule out browser-specific issues.

3. If you use SSO, ensure you're using the Sign in with SSO button, not the email/password reset flow.

4. Contact your organization's Piano administrator if you have questions about your account setup.

5. Contact Piano Support if none of the above steps work. Include:

   • Your email address

   • The exact error message(s) you see

   • Your region (US, EU, AP, or AU)

   • Screenshots if available

Last updated: July 03, 2026