Security, Privacy, AI and CSR information for all Piano products now lives in one place. Explore our Compliance Center.
Analytics
English French
English French

Do we need to display a cookie consent banner if we use your services?

Whether you need to display a cookie consent banner depends on the legislation that applies to you.

Consent rules come from the European ePrivacy Directive, transposed into each country's national law, so the requirement varies from one country to another. Because a website is usually accessible worldwide, and some of your visitors may come from countries that require consent, we recommend displaying a cookie consent banner. Your Data Protection Officer or legal team is best placed to confirm what applies to your case.

General Rule

The use of a cookie consent banner is generally necessary if you use Piano services. Piano products use cookies and trackers that fall under privacy regulations such as the GDPR and the ePrivacy Directive, which require informed user consent for processing personal data and placing non-essential cookies.

However, Piano Analytics offers a consent exemption configuration that may allow you to collect audience measurement data without requiring explicit user consent, under specific conditions. This exemption originates from Article 5.3 of the European ePrivacy Directive and has been recognized by multiple European data protection authorities. Learn more about the Consent exemption configuration

However, even under the exemption, the CNIL recommends providing an opposition/opt-out mechanism for exempted trackers (e.g., in your privacy policy or cookies page).


Last updated: