If the Delete button for a user account is greyed out/disabled, it is typically because the user is assigned as a Delegate in one or more Delegations. Delegate accounts cannot be deleted while they still have an active delegate role.
How to enable deletion for a delegate user
To delete the user, you must first remove them from all delegations where they are a delegate:
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In the Access Management, select the relevant Delegation as a perimeter.
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Go to Delegates management.
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Locate the user in the delegates list.
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Click the cross (×) at the end of the user’s line to remove them as a delegate.
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Repeat for any other delegations where the user is listed as a delegate.
Once the user is no longer a delegate in any delegation, return to the user’s profile—the Delete button should now be enabled, and you can delete the account.
Troubleshooting
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Delete is still disabled after removing the delegate: Confirm the user was removed from every delegation (a user can be a delegate in multiple delegations). The delete option will remain disabled until all delegate assignments are removed.