PSC notifications F1: This email is sent after the first unsuccessful attempt at address validation. F1 stands for Fail 1.
PSC notifications F5: This email is sent after the fifth unsuccessful attempt at address validation. F5 stands for Fail 5.
PSC notifications suspend: This email is sent after the final unsuccessful attempt at address validation.
Email #1: PSC notifications F1
When it's sent
After the first unsuccessful attempt at address validation. F1 stands for "Fail 1."
Default subject line
{{resource_name}}: Help Us Keep Your Digital Access Active
Default body copy
HTML
<p><t>Publication: {{resource_name}}</t></p>
<p><t>Dear {{user_first_name}},<br>
Piano is an online subscription management service for publishers, and we work with {{business_name}} to help manage their digital content. Unfortunately, we have been unable to verify that you have an active required subscription to {{resource_name}} that qualifies you for online access. This may be due to a minor discrepancy in data. We would like to help you resolve this issue and keep your online access uninterrupted.</t></p>
<p><t>Please review the information below associated with your Piano online subscription and, if necessary, contact {{support_email}} to ensure that it matches up to what they have on file:<br>
{{user_first_name}} {{user_last_name}}<br>
Piano<br>
{{user_address1}}<br>
{{user_city}},<br>
{{user_region}}<br>
{{user_postal_code}},<br>
{{user_country}}<br>
Phone #: {{user_phone_number}}</t></p>
<p><t>Please follow these steps to update your Piano account in case the above information is incorrect:</t><br>
<ol>
<li><t>Sign in to your account at piano.io</t></li>
<li><t>Click on your profile image in the top right corner of the page</t></li>
<li><t>Go to "Account settings"</t></li>
<li><t>Go to "Address book" tab in the left menu</t></li>
<li><t>Click "Edit" address</t></li>
<li><t>Edit the address information associated with your qualifying subscription</t></li>
<li><t>Click "Save"</t></li>
</ol>
<p><t>Your online access will be suspended if we cannot confirm your qualifying subscription.</t></p>
<p><t>For assistance with your online access, please contact Piano via our online contact form.</t></p>
Available Variables
business_name: Taken from the "Business name" field in the "Edit business" section.
fallback_payment_amount: The fallback term is a payment term to be switched to after address validation attempts fail. However, fallback term functionality is not yet available so this variable should not currently be used.
resource_name: The name of the resource the user is gaining access to (name is specified when you create the resource).
support_email: Taken from the "Support email" field in the "Edit business" section.
user_address1: Line one of the user's address.
user_city: The user's city.
user_country: The user's country.
user_phone_number: The user's phone number.
user_postal_code: The user's postal code.
user_region: The user's region.
Email #2: PSC notifications F5
When it's sent
Sent after the fifth unsuccessful attempt at address validation. F5 stands for "Fail 5."
Default subject line
{{resource_name}}: Help Us Keep Your Digital Access Active
Default body copy
HTML
<p><t>Publication: {{resource_name}}</t></p>
<p><t>Dear {{user_first_name}},<br>
Piano is an online subscription management service for publishers, and we work with {{business_name}} to help manage their digital content. Unfortunately, we have been unable to verify that you have an active required subscription to {{resource_name}} that qualifies you for online access. This may be due to a minor discrepancy in data. We would like to help you resolve this issue and keep your online access uninterrupted.</t></p>
<p><t>Please review the information below associated with your Piano online subscription and, if necessary, contact {{support_email}} to ensure that it matches up with what they have on file:<br>
{{user_first_name}} {{user_last_name}}<br>
Piano<br>
{{user_address1}}<br>
{{user_city}},<br>
{{user_region}}<br>
{{user_postal_code}},<br>
{{user_country}}<br>
Phone #: {{user_phone_number}}</t></p>
<p><t>Please follow these steps to update your Piano account in case the above information is incorrect:</t><br>
<ol>
<li><t>Sign in to your account at piano.io</t></li>
<li><t>Click on your profile image in the top right corner of the page</t></li>
<li><t>Go to "Account settings"</t></li>
<li><t>Go to "Address book" tab in the left menu</t></li>
<li><t>Click "Edit" address</t></li>
<li><t>Edit the address information associated with your qualifying subscription</t></li>
<li><t>Click "Save"</t></li>
</ol>
<p><t>Your online access will be suspended if we cannot confirm your qualifying subscription. If you have an existing qualifying subscription, please contact Piano via our online contact form.</t></p>
<p><t>We appreciate your prompt attention to this matter.</t></p>
Available Variables
business_name: Taken from the "Business name" field in the "Edit business" section.
fallback_payment_amount:The fallback term is a payment term to be switched to after address validation attempts fail. However, fallback term functionality is not yet available so this variable should not currently be used.
resource_name: The name of the resource the user is gaining access to (name is specified when you create the resource).
support_email: Taken from the "Support email" field in the "Edit business" section.
user_address1: Line one of the user's address.
user_city: The user's city.
user_country: The user's country.
user_phone_number: The user's phone number.
user_postal_code: The user's postal code.
user_region: The user's region.
Email #3: PSC notifications suspend
When it's sent
This email is sent after the final unsuccessful attempt at address validation.
Default subject line
{{resource_name}}: Your Online Access Has Been Temporarily Suspended
Default body copy:
HTML
<p><t>Publication: {{resource_name}}</t></p>
<p><t>Address Details Submitted to Piano:<br>
{{user_first_name}} {{user_last_name}}<br>
Piano<br>
{{user_address1}}<br>
{{user_city}},<br>
{{user_region}}<br>
{{user_postal_code}},<br>
{{user_country}}<br>
Phone #: {{user_phone_number}}</t></p>
<p><t>Dear {{user_first_name}},<br>
Unfortunately, we have been unable to verify that you have a subscription to {{resource_name}} that qualifies you for online access. There might be a discrepancy between the data you entered when you enrolled online and your data in the publication's records. As a result, your online access has been temporarily suspended.</t></p>
<p><t>If you have an active qualifying subscription and would like to restore your online access, please contact Piano via our online contact form.</t></p>
Available Variables
resource_name: The name of the resource the user is gaining access to (name is specified when you create the resource).
support_email: Taken from the "Support email" field in the "Edit business" section.
user_address1: Line one of the user's address.
user_city: The user's city.
user_country: The user's country.
user_phone_number: The user's phone number.
user_postal_code: The user's postal code.
user_region: The user's region.
