We’ve migrated our documentation to a new site, which means some URLs have changed.
Subscriptions

Why am I getting a Promotion code screen instead of Checkout?

This is happening because existing promotions (that include terms from the offer being shown in the checkout) are set up as Unlocks a term.

promo.jpg

Note, that expired promotions still have an effect on these terms.

Removing the affected terms from the Unlocks a term promotions should resolve this issue.

promo1.jpg

More information about this type of promotion is available here.

Last updated: