Frequently asked questions about renewals, billing, and grace periods in Piano Subscription Management + Billing.
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How to hide the Auto-Renewal Toggle from My Account -
How to prevent a user from completing checkout if the auto-renew checkbox is not checked -
How is revenue calculated during the Grace Period? -
How to hide the option to disable the auto-renewal on mobile devices? -
How to renew a subscription with an external payment? -
How to update the auto-renewal and cancelation button in My Account -
What is the reason for a "Billing Agreement Id or transaction Id is not valid" error during checkout? -
How Do Grace Periods and Payment Retries Work for Failed Subscription Renewals? -
How to uncheck the checkbox "Automatically renew my subscription when the time comes" by default -
When does a user see the "renew now" option? -
When will my customers get billed? -
Moving the Auto-Renew Toggle to the Drop-Down Menu in My Account -
How Do Subscription Cancellation and Auto-Renewal Work in Piano? -
Is the grace period information displayed to users? -
How does the auto-renewal toggle in My Account work for external subscriptions? -
Which payment option do we charge upon renewal? -
How to detect if a renewal has failed? -
Is the billing start date for payment terms available in Templates? -
How to check if a user's subscription auto-renewal is active or not via API? -
How to show the billing plan period and the term name in the My Account Library?