Users may encounter an error when attempting to add a new payment method via My Account or checkout, receiving the message: Couldn't save credit card
This issue is typically related to the fraud prevention measures in place to protect accounts from suspicious activity. This includes rules that limit the number of attempts a user can make when adding a new payment method.
For more details, refer to our Fraud prevention settings documentation.
If configured in the Edit Business settings on your application, these fraud prevention rules are automatically applied and are part of the security measures implemented to reduce the risk of fraudulent activity. The restriction is not related to the user's bank or payment provider, which may have additional measures in place.
In case this issue occurs, advise users to wait until the configured fraud detection period has elapsed before trying again. If the problem persists after the waiting period, users should verify their payment details, and alternatively contact their bank or credit card issuer to rule out any additional restrictions.