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Why are Templates not showing any previews?

The following behavior in the Piano Dashboard's UI is expected:

  • My Account Templates do not support previews and must be tested directly on your website.

  • System Templates all display the same Offer preview. Clicking a Term will open the checkout flow.

  • Identity Management Templates support previews and generally display a preview as expected.

  • Offer Templates include both thumbnails and full preview functionality.

You can find more information in the System Templates QA guide.

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