We’ve migrated our documentation to a new site, which means some URLs have changed.
Subscriptions

Is the grace period information displayed to users?

Yes, we provide users with information about their Grace period status in their My Account:

Grace-period.png

The Piano platform will also send emails - for example, you can set up the Credit card expiring email notification, which informs users that their credit card is due to expire soon and they should replace it with an up-to-date one.

In addition, it's possible that you can customize your My Account Library Components template so that it will show the subscription end date accordingly for users being in their grace period. Similar to how it's described here.

Last updated: