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Subscriptions

How to detect if a renewal has failed?

To detect failed renewals you can use the following webhooks:

  1. grace_period_extension_on_renewal​ - when the grace period is configured

  2. subscription_auto_renewed_failure​ - when the grace period is not configured

More information about webhooks is available here.

If you don’t have webhooks enabled, from the Subscription report (log) you can search for users whose renewal failed via the filter InactivePayment failure.

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