Clients exclusively using Linked Terms cannot use Active Churn Prevention (ACP) or Passive Churn Prevention (PCP) features. These features require Piano's system to manage the subscriptions directly to perform tasks like credit card retries and downgrade offers.
With Linked Terms, subscriptions are managed externally, while Piano's platform mirrors the subscription for access control and reporting. This setup means the external payment processor must handle aspects like payment processing and subscription changes.
Clients wanting to utilize ACP or PCP should consider managing their subscriptions directly through Piano's platform instead of using Linked Terms. This change will enable access to these churn prevention features.